Customer Service

Contact Dalen Products: We suggest you check our Frequently Asked Questions section first to see if your question is answered there. If not, feel free to send us an e-mail at contactus@dalenproducts.com.

To send materials to Dalen Products or to contact us via phone or fax:
Dalen Products, Inc.
700 Dalen Lane
Knoxville, TN 37932
Attn: Customer Service
(865) 966-3256 Phone
(865) 966-6404 Fax

Human Resources

Employment at Dalen Products: Dalen is an equal opportunity employer. For a list of open positions, visit our ‘careers’ page. To inquire about other employment opportunities, please send your resume to: hr@dalenproducts.com

Refund & Replacement Policies
Information regarding length of warranty can be found on each product page in the Product section of this website.


  Refund on Landscape Fabric:

For a refund on your purchase of landscape fabric, send your receipt and a letter stating the reason for the refund request to the address shown below.


  Refund on Other Gardeneer® Products:

For a refund on products other than landscape fabric, you must return the product along with your receipt and a written note describing the reason for your dissatisfaction to the address shown below. Please note: if you do not have a receipt, the refund will be made at the current market price which may be lower than your original purchase price.


  To Get a Replacement for a Gardeneer®/Dalen Product:

If the item is defective in any way and you want a replacement, it should be returned along with the receipt and a brief explanation stating the reason to the address shown below.
NOTE: Please do not return landscape fabric. Inflatable scarecrow devices will only be replaced within 60 days of purchase.

Dalen Products, Inc.
Customer Service Refund Dept.
700 Dalen Lane
Knoxville, TN 37932-3099
Please allow 4 to 6 weeks to process.